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Multichannel

Designed to guarantee a seamless, straightforward and secure customer experience, the multichannel organization is central to Rexel. Wherever you are, regardless of the channel you use, no matter what time of day, and whatever your request may be, Rexel has a quick and relevant response.


650,000+

customers worldwide

24/7

Solutions available 24 hours of every day

30 km

On average, there's a Rexel branch within 30 km of your company or worksite

 

Customer focus

Multi-channel-approach-rexel

  • The branch: a dedicated meeting space for Rexel and its customers
  • Traveling sales executive: your field contact point
  • Technical center: advice and design for your special projects
  • Remote support: technical and administrative assistance
  • E-commerce: access to the full range of solutions and products distributed by Rexel
  • EDI solutions: transactions synchronized with your information systems
  • Mobile app: essential functions wherever you need them

The choice is yours

Rexel’s multichannel structure provides you with a seamless global information and services system. Online, by phone, in-branch or on-site: all you have to do is choose the point of contact that best suits your needs. All your points of contact at Rexel have immediate access to your centralized customer file, so that they can provide you with relevant and personalized advice based on full details of your business to deliver optimum service.

Patrick Berard, CEO Europe, explains the multichannel revolution, how it is implemented in Rexel’s organization, and its impact on customer satisfaction.

A local network

4,000

items permanently available in branches

35,000

items available next day

With 2,000 branches in 32 countries, Rexel advice and solutions are readily available worldwide wherever you may be. The benefits of using a Rexel branch:

  • Easy accessibility close to your business locations
  • A personalized welcome from expert sales advisers
  • Self-service areas for a completely independent buying experience
  • Showrooms, information points and training centers to find out more about our latest innovations and how to use them

 

A range of tailored e-commerce solutions

E-commerce is a key part of the Rexel offer, with a complete range of tailored solutions for the design, implementation and management of your projects.

Offre multicanal - EDI

EDI – For direct integration of orders, deliveries and bills to your information systems.

Offre multicanal - Sites marchands

Multichannel – E-commerce websites – View product availability and prices, and place your order on your own

Offre multicanal - Applications mobiles

Mobile apps – Solutions specifically developed for mobile devices to give you access to the full range of Rexel services and solutions at any time, anywhere..

Offre multicanal - E-procurement

E-procurement – A package of simple, high-speed solutions for industrial and key account customers for online management of your purchases, orders, restocking orders and billing.

Remote solutions

Our customer support centers are accessible anywhere, anytime, online or by phone, whatever you need us for (questions, orders, installations, etc.). The specialized advisers who respond to you have immediate access to your full customer file in order to provide you with relevant personalized support.